frequently asked questions

Publish Time:2024-12-01

1. What should I do if I don't receive the registration email?

Please make sure the registration email address is correct. The email might have gone to your spam folder, please check there. If you still cannot find the email, please contact us through the SmartAd official communication group;

2. What should I do if the Cocos playable ZIP file upload fails?

Please adjust the Cocos playable ZIP file according to the error message;

3. What should I do if playable export/download fails?

Please try to export/download again. If it still fails, please contact us through the SmartAd official communication group;~~~~